AI chatbots for business
We build chatbots that answer customers based on your offer, terms and knowledge base. They work around the clock and pass harder cases to a staff member together with the conversation history.
When a chatbot pays off
Most questions repeat
Order status, returns, opening hours, pricing. The bot answers right away and the team handles the unusual cases.
Customers write after hours
Nobody answers in the evening or at the weekend, so the customer goes to a competitor.
Sales reps lose time on first conversations
The bot gathers needs, budget and contact details, and the rep receives a ready enquiry.
What you get
A chatbot that knows your company and knows when to hand the conversation to a person.
Technology
- Claude API
- LangChain
- Node.js
- Vue.js
- React
- PostgreSQL
Knowledge base
We organise the materials the bot uses: the offer, terms, manuals and the most common questions.
Conversation scenarios
We design the tone of answers, clarifying questions and the situations where the bot should not answer.
Widget and channels
A chat window on your website or store and, if needed, Messenger and WhatsApp.
Hand-off to a human
A staff member takes over with the full history and a summary of the case.
Integrations
Checking order status, creating tickets and saving contacts in the CRM.
Conversation panel
A view of conversations, unanswered questions and customer ratings that we use to improve the bot.
How we work together
- 01
Question analysis
We review the history of emails and chats to learn what customers ask most often.
- 02
Knowledge base and scenarios
We prepare the content and answering rules, then test them on real questions.
- 03
Rollout
We embed the chat on the site, connect the systems and switch on conversation hand-off.
- 04
Learning from conversations
Every month we analyse conversations and add missing topics to the knowledge base.
What the estimate depends on
- number of channels the bot works in
- size and quality of the knowledge base
- integrations with an order system, CRM or helpdesk
- number of languages
- expected number of conversations per month
We don't publish a price list, because every project has a different scope. After a short conversation you get a free estimate split into stages.
Request an estimateQuestions about this service
If your question isn't here, write to us.
How is it different from a simple button bot?
The customer writes in their own words, and the bot understands the question and answers from your materials. There is no need to predict every conversation path in advance.
What if the bot doesn't know the answer?
It says so plainly and offers contact with a staff member. Such questions go on a list we use to extend the knowledge base.
Can the bot check an order or book an appointment?
Yes, if your system offers an API. The bot can read a status, create a ticket or reserve a slot.
Which languages does it work in?
Many at once. It replies in the language the customer used, drawing on the same knowledge base.
Tell us about your project
Tell us what you want to build or verify. We'll come back with questions, a proposed approach and an estimate.
Free estimate · NDA on request
What happens next
- 1A short call
- 2Estimate with a schedule
- 3Work begins